Dear Pioneer Water Customer,

Beginning in May 2024 you will see some changes in the look of your monthly water bill as well as seeing a new account number. Please take note of that account number and apply it to all correspondences that you mail to us or use with your online banking services to ensure that there will not be a delay in your payment being processed through our new system.

Over the years Pioneer Water has paid the credit card fees incurred when payments are made with a credit card. Due to the rise in credit card fees, Pioneer Water will no longer be able to absorb them.

A service fee of 2.95% will be applied to all credit card transactions made in the office, paid through our website, www.pioneerwater.net, or paid by phone.

With our new system you will have the option to select electronic check for payment with a service fee of $1.95 per check.

Pioneer Water does not receive ANY part of these nonrefundable fees. These service fees are charged and collected by FIS Corporation for processing these transactions. All charges will appear on your monthly statement as L2G* Pioneer water.

We still accept cash payments made in person at the office or through the drive thru window, checks either mailed, made in the office or drive thru window, and bank drafts set up to pay your water bill automatically through your checking account.

We also have a night drop box located at our drive thru window. There are no fees for these conveniences.

With the new software we will have the option to email your bill, or an email alert that the bill can be viewed online. If you are interested in that option in the future please call us and give us the best email for your account so we will be ready when that is available to us.

We are excited to share all that this new software has to offer!  Thank you for your patience as we implement this new software in the next few months to better serve you.

Pioneer Rural Water District