Pioneer Water is working to serve you and ensure the safety of our personnel and customers. We stay committed to providing quality reliable water service to our customers and communities. Our office will remain closed to the public until further notice. Our office drive-in window will reopen on Monday, May 4. Pioneer’s emergency contact number is (864) 972-3082. 

We are suspending disconnections for nonpayment effective immediately. This applies to all residential and business accounts. We are urging our customers to utilize the online payment options for bill payment and other various services.

To protect the communities we serve, we are asking our employees to take steps to help prevent the spread of COVID-19. We are restricting visitors to our Pioneer office and requiring employees to stay home if they are sick or not feeling well. Technicians who regularly interact with customers will maintain a distance of at least 6 feet from customers, avoid handshaking, and follow best hygiene practices.

We will continually monitor the situation and adapt accordingly so that we may ensure the continuation of quality reliable water service.